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Drug Reimbursement & Patient Assistance Programs

ANCO's Corporate Members have provided specific information about their drug reimbursement and patient assistance programs below. For general assistance information, also visit:

American Society of Hematology




Association of Community Cancer Centers
Patient Assistance and Reimbursement Guide



Co-Payment Assistance Foundation


Good Days
(formerly Chronic Disease Fund)

HealthWell Foundation

National Comprehensive Cancer Network
Reimbursement Resource Room

National Organization for Rare Disorders


Patient Advocate Foundation

Partnership for Prescription Assistance




ANCO Corporate Member
Drug Reimbursement & Patient Assistance Programs
(click on the Corporate Member Name to view a summary and links
to their Drug Reimbursement & Patient Assisitance Programs)

Alexion PharmaceuticalsAMGENAstellas Oncology AstraZeneca
Bayer Healthcare Pharmaceuticals/Onyx Pharmaceuticals • Biodesix
Boehringer Ingelheim PharmaceuticalsBristol-Myers Squibb Oncology
Cardinal Health Specialty SolutionsCelgene • Daiichi Sankyo • Dendreon • Eisai
Foundation MedicineGenentech BioOnoclogyGenomic Health
Genoptix Medical Laboratory • Gilead Sciences • Helsinn Oncology • Incyte
Ipsen BiopharmaceuticalsJanssen Biotech • Lilly Oncology
MedivationMerckNanoStringNovartis Oncology
Oncology Supply/International Oncology NetworkOnyx Pharmaceuticals
Pfizer Oncology • Pharmacyclics • Prometheus Therapeutics & Diagnostics
Sandoz Biopharmaceuticals • Sanofi OncologySeattle Genetics
Sargas Pharmaceutical Adherence & Compliance (SPAC) International
Takeda OncologyTeva Oncology

Alexion Pharmaceuticals
(888) 765-4747

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AMGEN Assist
(888) 4ASSIST (427-7478)
9:00AM-8:00PM Eastern Time
AMGEN Assist gives patients and healthcare professionals a single destination for access to eService and online forms, and makes it easier to find a program that would best meet each patient’s unique needs, including coverage and reimbursement services, co-pay support information, and assistance for uninsured patients. Please contact (888) 4ASSIST (888-427-7478)), or visit www.amgenassistonline.com.

Astellas Oncology
(888) 249-4918
This hotline provides medical information and patient assistance.

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AstraZeneca Cancer Support Network (AZCSN)
(866) 992-9276
FAX (866) 279-0709
8:00AM-6:00PM Eastern Time
Arimidex, Casodex, Faslodex, Zoladex
Patient Access Support for Arimidex, Casodex, Faslodex, and Zoladex screens for eligibility for a patient assistance program; verifies prescription drug coverage; identifies alternative coverage sources; and, assists with prior authorization procedures.

AstraZeneca Reimbursement Information
(877) 674-7140
Faslodex, Zoladex
A team of reimbursement specialists is available to assist with information on coding, coverage, and payment.

Vandetanib Patient Access Support (VPAS)
(800) 367-4999
VPAS assesses patients before the prescription is filled at Biologics.

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Bayer Healthcare Pharmaceuticals/Onyx Pharmaceuticals
REACH (Patient Assistance and General Information for Nexavar and Stivarga)
(866) NEXAVAR (639-2827)
Nexavar, Stivarga
(855) 6XOFIGO (696-3446)
FAX (855) 963-4463
9:00AM-8:00PM Eastern Time
Patient assistance and general information is available for Bayer/Onyx products.

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Boehringer Ingelheim Pharmaceuticals
(877) 814-3915
8:00AM-8:00PM Eastern Time
Solutions Plus makes patient support a priority by providing a broad range of access, reimbursement, and clinical support solutions for patients who are prescribed Gilotrif tablets by helping patients quickly and affordably access Gilotrif; providing patient education; and, managing doses and adverse events to complement care. Solutions Plus improves the overall patient support experience by offering a single, dedicated specialty pharmacy (Accredo); a single point of contact; efficient and reliable service; consistent patient support; and, innovative programs to support treatment.

Bristol-Myers Squibb Oncology
(800) 861-0048
FAX (888) 776-2370
8:00AM-8:00PM Eastern Time
(Reimbursement specialists available live Monday through Friday)
All Bristol-Myers Squibb Oncology products
Bristol-Myers Squibb Access/Support provides prior authorization assistance, appeals assistance, benefits investigation, general reimbursement guidance, and patient assistance.

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Cardinal Health Specialty Solutions
Cardinal Health e-Recovery Program
(reimbursement solution tool)
(access to all Cardinal services)
Taking advantage of patient assistance and copay assistance programs is a full-time job. Our solutions are there to help save you time and money. Community practices like yours spend a significant amount of time every day helping patients find ways to offset the rising costs of cancer care. Accessing patient assistance programs (PAPs) for cancer and supportive care drugs is important, but takes so much time. Keeping up with all the changes in program requirements and forms, tracking applications and drug replacement are an incredible burden. Layered on top of that are all the emerging copay assistance programs. The Cardinal Health e-Recovery Program provides a web-based tool to make it all so much easier. Our team has the experience to help you make sure you don't miss any opportunities to help your patients access all the available programs out there.

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Celgene Patient Support
(800) 931-8691
5:00AM-4:00PM Pacific Time
Celgene Patient Support provides a dedicated, central point of contact for patients and healthcare professionals who use Celgene products. Celgene Patient Support is a free service that helps patients and healthcare professionals navigate the challenges of reimbursement, providing information about co-pay assistance, and answering questions about obtaining Celgene products.

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Eisai Reimbursement Assistance and Access Program
(866) 613-4724
FAX (866) 573-4724
Fragmin FAX (866) 272-8805
8:00AM-8:00PM Eastern Time
Aloxi, Fragmin, Halaven
The Eisai Reimbursement Assistance and Access Program currently provides patient assistance and reimbursement support for Aloxi, Fragmin, and Halaven. A customer service representative will assist with Eisai product information, patient assistance programs for uninsured and ingident patients, underinsured patients, reimbursement questions, prior authorizations, insurance verifications, benefits investigations, referral to co-pay assistance programs, billing/coding questions, appeal assistance, and referral to disease-state assistance programs.

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Foundation Medicine

FoundationACCESS Reimbursement and Financial Assistance
(888) 988-3639
FoundationOne, FoundationOne Heme
Foundation Medicine
works within each patient’s ability to pay by providing financial assistance and payment plans through our Reimbursement and Financial Assistance Program. Foundation Medicine is committed to making the billing and reimbursement process as straightforward as possible for patients by appealing coverage decisions for Foundation Medicine’s comprehensive genomic profiling tests on behalf of patients and supporting patients every step of the way. The Financial Assistance Request Form and a video are available online.


FoundationACCESS Careline
(866) 460-1928
Monday-Thursday, 8:00AM-8:00PM Eastern Time;
Friday, 8:00AM-7:00PM Eastern Time
Foundation Medicine in collaboration with the Patient Advocate Foundation (PAF) is offering the FoundationACCESS Careline program to offer comprehensive case management services to uninsured, underinsured and insured patients who are facing obstacles obtaining prescribed targeted therapies that are approved in an indication other than the patient’s tumor type and increases physicians’ ability to act on FoundationOne or FoundationOne Heme results. Physicians may enroll their patients through the dedicated hotline or online portal.

FoundationACCESS Trial Navigator
(888) 988-3639
Foundation Medicine in collaboration with EmergingMed offers clinical trial navigation services to help patients and their physicians find and enroll in the right clinical trial for them. This service provides patients with a dedicated clinical trial navigator at EmergingMed who will work with the patient and their health care team to identify the clinical trials that best match the patient’s clinical and genomic profile and ensure successful connection to a trial site through support and follow-up. Patients or physicians can contact our client services team to learn more or enroll.

Genentech BioOncology
Genentech Access Solutions
(888) 249-4918
Avastin, Erivedge, Gazyva, Herceptin, Kadcyla, Perjeta, Rituxan, Tarceva, Xeloda, Zelboraf
Genentech Access Solutions
provides one-stop access to a broad array of reimbursement information, and support and services for patients so that they can focus on treatment. In addition to providing information about co-pay assistance through independent public charities, Genentech Access Solutions can also help with common reimbursement challenges, insurance appeals and coverage denials, and referrals to the Genentech Access to Care Foundation.

Avastin Patient Assistance Program
(888) 249-4918
FAX (888) 249-4919
6:00AM-5:00PM Pacific Time
The Avastin Patient Assistance Program is designed to limit the overall annual cost of Avastin for eligible patients receiving treatment for FDA-approved indications. Participation in the Program provides a voluntary opportunity for physicians and eligible patients who reach an annual charge of 10,000mg to receive free Avastin from Genentech for the remainder of the 12-month period. The Program is open to all patients receiving Avastin (regardless of insurance coverage) with a household adjusted gross income of up to $100,000. Patients must be receiving Avastin for an FDA-approved indication.

(800) 443-6676
8:30AM-5:00PM Eastern Time
Kytril, Roferon-A, Vesanoid, Xeloda
offers a range of reimbursement and literature search services, including third-party payer reimbursement information, coverage and benefits verification, billing codes and claims procedures, assistance with appeals, clinical literature searches, and enrollment information for Roche’s Medical Needs Program.

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Genomic Health
Genomic Access Program (GAP)
(866) ONCOTYPE (662-6897)
Oncotype Dx
Genomic Health has established the Genomic Access Program (GAP) to provide financial and administrative support to patients ordering the Oncotype DX assay. The GAP program was established to assist qualified patients gain access to Oncotype DX and to help patients and physicians with the entire reimbursement process. GAP is made up of dedicated professionals who advocate on a patient’s behalf by working with physicians’ offices and insurance companies to facilitate access to Oncotype DX. In addition, GAP provides various comprehensive financial assistance programs for patients with financial hardship, uninsured patients, and underinsured patients based on eligibility. While GAP directly supports the patient, it also works with physicians’ offices to provide individualized assistance and support with every claim. GAP services are available at physician or patient request, do not require pre-registration, and can be accessed at any time before, during, or after you have ordered the Oncotype DX assay. Genomic Health is prepared to bill insurance plans directly on behalf of insured patients whose physician orders an Oncotype DX assay. Through GAP, the patient’s physician can request a benefits investigation to confirm whether the patient’s insurance plan is active and obtain available benefits information specific for Oncotype DX. Some insurers require a prior authorization before processing the patient’s specimen; the GAP team can also help facilitate this process. In the event that a payer denies an Oncotype DX claim, GAP representatives will identify the reasons and advocate on the patient’s behalf. For additional information, visit www.OncotypeDX.com.

(855) 4-Jakafi (452-5234)
FAX: (855) 525-7207
6:00AM-5:00PM Pacific Time
(Connecting Access, Reimbursement, Education, and Support) offers ongoing support and resources to patients being treated with Jakafi, including: prescription insurance verification and prior authorization support; free drug and co-pay assistance, for those who qualify; referral to independent nonprofit organizations or foundations that may be able to provide financial assistance; and, access to oncology nurses.


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Ipsen Biopharmaceuticals
IPSEN Coverage, Access, Reimbursement, & Educatino Support (CARES)
(866) 435-5677
FAX: (888) 525-2416
8:00AM-8:00PM Pacific Time
Somatuline Depot
Ipsen is proud to present Ipsen CARES, our Ipsen Coverage, Access, Reimbursement, & Education Support program. The goal of Ipsen CARES is to simplify interactions between the patient, the patient’s insurance company, and the patient’s doctor’s office. With a wide range of valuable services, Ipsen CARES helps support the patient’s treatment process every step of the way. Ipsen CARES helps the patient gain access to the medications that are important to their care and all related services, lessening the burden and stress of finding resources on their own.

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Janssen Biotech
The Centocor Access One website provides reimbursement and patient support for Doxil, Procrit, and Zytiga.

(800) 609-1083
FAX (800) 987-5572
8:00AM-8:00PM Eastern Time
provides access to reimbursement information and support—patient assistance program to patients without insurance coverage (based on financial need); access to insurance guidelines for private, federal, and state plans; verification of insurance coverage; and, coding and billing assistance.

(800) 553-3851
FAX (800) 987-5572
8:00AM-8:00PM Eastern Time
Leustatin, Procrit
provides easy access to reimbursement information and support—patient assistance program to patients without insurance coverage (based on financial need), coding and billing assistance, verification of insurance coverage, and assistance with appeals.

Zytiga One Support
(855) Zytiga (998-4421)
8:00AM-8:00PM Eastern Time
Zytiga One Support provides support services for Zytiga.

Lilly Oncology
Lilly PatientOne

(866) 4PatOne (472-8663)
Alimta, Cyramza, Gemzar
Lilly Oncology’s PatientOne strives to offer reliable and individualized treatment support for eligible patients prescribed a Lilly Oncology product whether they are insured, underinsured, or simply uninsured. For those who qualify, PatientOne can help in the following ways: connect patients with the Patient Assistance Program to determine eligibility and funding options; evaluate financial assistance options including co-pay programs and co-pay assistance foundations; provide reimbursement assistence (benefits investigations, prior authorization, evaluation of other funding options); and, assist with denied claim appeals.

Xtandi Support Solutions
(855) 8XTANDI (898-2634)
Xtandi Support Solutions offers an array of resources to help facilitate product coverage and payment to ensure that your patients can access Xtandi. Xtandi Support Solutions can: answer your questions about reimbursement, coverage, and payment for Xtandi; help you and your staff verify insurance requirements and track prior authorizations; provide assistance to you and your staff when prior authorizations are denied or when a patient’s insurer does not cover Xtandi; help you coordinate with a specialty pharmacy within our network that is contracted with your patient’s insurers to dispense Xtandi; determine whether your patients are eligible for patient or financial assistance for out-of-pocket costs associated with Xtandi; provide you with 24/7 access to status updates on your requests for patient assistance via our eService at www.astellasaccess.com; and, direct your patients to additional information about Xtandi treatment..

The Merck AccessProgram
(855) 257-3932
8:00AM-8:00PM Eastern Time
The Merck Access Program
can help answer questions about access and support, including insurance coverage for patients, reimbursement, benefit investigations, prior authorizations, appeals, and referrals to the Merck Patient Assistance Program.

Prosigna Patient Support Program (PPSP)
Prosigna Prognostic Breast Cancer Gene Signature
The Prosigna Patient Support Program (PPSP) is designed to help breast cancer patients gain access to the important information which can be obtained from the Prosigna Prognostic Breast Cancer Gene Signature. The Program includes an array of services to meet the needs of patients and health care providers.

Novartis Oncology
Oncology Access Now
Reimbursement Hotline
(800) 282-7630
Patient Assistance Programs
(866) 884-5906
Novartis is committed to providing access to its medicines for those most in need. Through a variety of resources, including the Novartis Oncology Patient Assistance Program, the Novartis Oncology Reimbursement Hotline, and our support of independent charitable copay foundations, Novartis has made a firm commitment to enable patients in need to access medicines. Visit www.oncologyaccessnow.com for complete patient assistance, reimbursement, and clinical trial information.

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Oncology Supply/ION
(888) 536-7697
With our extensive industry network and distribution experience, we have the knowledge, guidance, collective buying power, and purchasing programs to help independent oncologists succeed. For over 35 years, Oncology Supply has distributed chemotherapy and supportive care products to independent oncology practices nationwide from our office/distribution center in Dothan, AL. Our passion is customer satisfaction. Our priority is exceeding expectations by delivering friendly, responsive service, while making the purchasing process easy and reliable to help our practices positively impact cancer patients’ lives. Creating relationships of trust and loyalty is the foundation of our culture. Our experience and stability in the marketplace allows us to understand our customer challenges and achieve timely resolution with transparency. We guarantee the integrity of the origin of all pharmaceutical products we sell. In 1998, we partnered as the exclusive distributor for ION Solutions. Community-based oncologists rely on ION Solutions for creative GPO contracting, integrated dispensing solutions, and the expertise practices need to improve clinical and operational management. Pharmaceutical manufacturers rely on us as a trusted preferred partner for achieving product exposure and driving growth with existing products. Managed care companies depend on us to develop innovative programs to reduce overall costs and variability of care among our practices. ION Solutions introduced the Community Counts advocacy campaign in 2012. Through this, practices are encouraged to take charge and enact change to shape healthcare delivery. We provide: technology solutions that reduce costs, optimize reimbursement, and improve staff productivity, accuracy, and performance; comprehensive peer-to-peer networking and education programs; insight regarding healthcare policy, inventory management, physician dispensing, and other trends that impact your site of care.

Nucleus Inventory Management gives users total control of managing and approving purchase orders, multiple dispense options to streamline practice workflows, and robust business analytical reporting to increase billing accuracy and lower inventory levels.

InfoDive provides actionable financial intelligence and benchmarking resulting in increased practice profitability using a web-based business solution. With over 45 PM systems interfaced, you can easily analyze internal data and benchmark with peers in a variety of areas including coding, productivity, marketing, and revenue collection.

MeridianSPECIALTY is an integrated, easy-to-use interface and customizable EMR is essential for operating at peak efficiency. When you connect staff, patients and operational data to your Meridian system, you see a 360° view of your practice that helps you make sound decisions quickly.

Protocol Analyzer brings clarity to the total cost of cancer care and helps reduce the overall cost to patients and your practice. By providing robust drug and protocol economic modeling, practices can quickly and efficiently determine the total cost of care.

Pharmacy Dispensing Program—Specialty Oncology Network (SON) is the largest longest tenured pharmacy program and our sole purpose is to help community oncology practices successfully optimize in-practice dispensing services. Eighty percent of all dispensing oncology practices are SON members. Specialty Oncology Network members have grown their dispensing on average by more than 45%.

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Onyx Pharmaceuticals
Onyx 360
(855) ONYX-360 (669-9360)
6:00AM-5:00PM Pacific Time
Reimbursement and payment support (help obtaining assistance in paying for your medication, assistance with co-pays and co-insurance, help verifying insurance benefits); treatment support (information about your disease, understanding side effects); and, day-to-day and emotional support (assistance and transportation to scheduled appointments, patient and caregiver counseling services, support group information). Onyx 360 is a comprehensive patient and caregiver support and services program designed to help patients navigate the treatment journey, including reimbursement and payment support, treatment support, and referrals to third-party organizations for day-to-day and emotional support. Dedicated oncology nurse advocates are available Monday through Friday from 9:00AM to 8:00PM Eastern Time at (855) 669-9360 to assist patients, caregivers, and healthcare providers.

Reach for Nexavar
(866) NEXAVAR (639-2827)
9:00AM-8:00PM Eastern Time
Onyx is committed to helping patients gain access to Nexavar. The Resources for Expert Assistance and Care Helpline (REACH) is avaliable to answer questions about Nexavar treatment, reimbursement, and patient support.

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Pfizer Oncology
Pfizer RxPathways
(877) 744-5675
FAX (800) 708-3430
9:00AM-8:00PM Eastern Time
Aromasin, Bosulif, Camptosar, Ellence, Emcyt, Ibrance, Idamycin, Inlyta, Neumega, Sutent, Torisel, Xalkori, Zinecard
When patients have difficulty getting access to their Pfizer medicines, Pfizer RxPathways (which has replaced Pfizer First Resource) may provide the support services that can help. Services available to eligible patients include free medicines, referral to co-pay help, reimbursement support services, appeals process information, and specialty pharmacy referral.

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YOU&i Support Program
(877) 877-3536
YOU&i Support Program is a personalized support program from Pharmacyclics and Janssen Biotech that includes information on access and affordability, nurse call support, and resources for patients being treated with Imbruvica. Patients or their provider may access the YOU&I Support Program by visiting www.youandiaccess.com or www.imbruvica.com or calling (877) 877-3536. YOU&i Support Program provides rapid (within 2 business days) benefit investigation, information about the prior authorization process, information about the insurance appeals process and can refer you to a specialty pharmacy. Patients may qualify for YOU&i Start: (If a patient is experiencing an insurance coverage decision delay, this program may give you access to Imbruvica.) Patients may also qualify for YOU&i Instant Savings Program: (If a patient has commercial health insurance and meets eligibility requirements, they will pay no more than $10 per month for Imbruvica.).

Sanofi Oncology
Sanofi Patient Connection
Provider Portal for Healthcare Professionals
Information Website for Patients and Providers
(888) visitSPC (847-4877)
FAX (888) 847-1797
9:00AM-8:00PM Eastern Time
As part of Sanofi's commitment to comprehensive disease management we offer resources to help healthcare professionals provide care for their patients. Sanofi Patient Connection is a program that includes patient assistance and reimbursement services to help take the challenge out of gaining access to Sanofi products for patients in need. Visit the Sanofi Patient Connection website for additional information or call (888) visitSPC.

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Seattle Genetics
SeaGen Secure
(855) 4SEAGEN (855-473-2436, Option 1)
FAX: (855) 557-2480
9:00AM-8:00PM Eastern Time
SeaGen Secure is a comprehensive reimbursement support hotline and patient assistance program for Adcetris. Reimbursement counselors are available to provide coverage, coding and reimbursement information in addition to case management for our patient assistance programs. Patient assistance is available to uninsured and underinsured patients that have been prescribed Adcetris. Eligibility for patient assistance is based on gross family household income, residency and diagnosis. Additional program services include benefit investigations, assistance with underpaid/denied claims, Adcetris policy information and alternate funding research.


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Takeda Oncology
Velcade Reimbursement Assistance Program (VRAP)
(866) VELCADE, Option #2
5:00AM-5:00PM Pacific Time
Takeda Oncology
has developed this reimbursement resource website as a tool to help physicians understand the healthcare insurance environment for Velcade. While payers generally reimburse for Velcade, it is the details that dictate coverage for each individual patient’s healthcare. This website provides general guidance regarding steps to support appropriate reimbursement and patient access to Velcade treatment. The VRAP line can also assist with benefit investigation and transportation assistance.

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Teva Oncology
CORE (Comprehensive Oncology Reimbursement Expertise)
(888) 587-3263
FAX (866) 676-4073
9:00AM-8:00PM Eastern Time
CORE provides support for branded Teva Oncology products. Teva Oncology support programs are designed to help patients and healthcare providers navigate the reimbursement landscape with resources aimed at clarifying issues and assisting with the claims process. Specific assistance includes benefit verification and coverage determination, policy benefits and limitations, personalized support through the claims process, and appeals support.